Shipping & Delivery

Delivery Information

Shipping & Delivery

MedMarket delivers your pharmacy products safely and reliably across Nairobi and Kenya. Learn about our delivery zones, timelines, and what to expect when you place an order.

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Delivery at a Glance
Same Day
Within Nairobi • order by 2 PM
1–3 Days
Greater Nairobi & suburbs
3–7 Days
Rest of Kenya via courier
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Delivery Zones & Timelines

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Nairobi Central & Kileleshwa SAME DAY
Orders placed before 2:00 PM on weekdays are eligible for same-day delivery within Nairobi CBD, Kileleshwa, Lavington, Westlands, Kilimani, and surrounding areas. Our riders prioritize safe handling of all pharmaceutical items.
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Greater Nairobi & Suburbs 1–3 DAYS
Areas like Karen, Lang’ata, South B/C, Eastlands, Kasarani, Ruaka, Thika Road corridor, and Rongai are served within 1 to 3 business days depending on availability and logistics.
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Rest of Kenya 3–7 DAYS
We ship to all major towns across Kenya including Mombasa, Kisumu, Nakuru, Eldoret, and more through trusted courier partners. Delivery time depends on location and courier availability.
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Delivery Fees
Calculated at checkout based on your location
Delivery fees depend on your delivery zone and order size. We work with trusted riders and courier services to keep costs fair.
✔ Prescription orders may qualify for free delivery within Nairobi — ask when you submit.
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Pro Tip
Order early in the day for the best chance of same-day delivery within Nairobi.
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What Affects Delivery Time

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Time of order
Orders after 2 PM may shift to next-day delivery for Nairobi zones.
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Delivery location
Centrally-located addresses are faster. Remote areas take longer.
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Prescription items
Prescription orders require verification which may add processing time.
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Stock availability
If an item needs restocking, we’ll notify you of the updated timeline.
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Safe Packaging
All products are carefully packaged to maintain quality during transit. Temperature-sensitive items are handled with extra care and insulated packaging where necessary.
✔ Tamper-proof seals on all orders
✔ Discreet packaging — no product labels visible
✔ Cold-chain protection for sensitive items
Need Help with Delivery?
Questions about your delivery? Reach out anytime.
Our team can help you track your order, update delivery details, or answer any logistics questions.