Privacy Policy

Data Protection

Privacy Policy

MedMarket is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Kenya Data Protection Act 2019.

📅 Last updated: January 2025
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Your Rights
✔ Access your personal data
✔ Request correction or deletion
✔ Withdraw consent at any time
✔ Lodge a complaint with ODPC
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Information We Collect

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Personal Information
Name, email, phone number, and delivery address provided when you create an account or place an order.
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Prescription Data
Prescription images, prescriber details, and medicine information submitted for dispensing.
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Order & Payment Data
Order history, transaction records, delivery preferences, and payment method details (processed securely).
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Technical Data
IP address, browser type, device information, and browsing activity collected via cookies and analytics.
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How We Use Your Data

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Process and fulfil your orders — including delivery, payment, and prescription verification.
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Communicate with you — order updates, delivery notifications, and support responses.
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Comply with legal obligations — pharmaceutical regulations, tax requirements, and data protection laws.
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Improve our services — analyse usage patterns to enhance our website, product selection, and support.
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Data Sharing
We do not sell your personal data. We share information only with:
• Delivery partners for order fulfilment
• Payment processors (M-Pesa, card gateways)
• Regulatory bodies when required by law
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Data Security
How we protect your data
🔒 SSL encryption on all connections
🔐 Secure payment processing (PCI-compliant)
👥 Role-based access to prescription data
🗄️ Regular security audits and backups
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Cookies

We use essential cookies to keep the website functional (login sessions, cart data) and analytics cookies to understand site traffic. You can manage cookie preferences in your browser settings. We do not use advertising cookies or share cookie data with advertisers.
Privacy Concerns?
Questions about your personal data?
Contact us to access, correct, or delete your personal information. You may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC) Kenya.